Account Representative

*Account Representative - Job Description * *Reports To* Customer Service Assistant Manager *Summary* Reporting to the Customer Service Assistant Manager, the Account Representative is primarily responsible for all direct communications with Airline customers, the coordination of required information and expectations to all YYZ internal stakeholders to ensure successful service and full satisfaction to all customers. *Job Duties* · Primary contact and relations for all customer correspondence by phone, email and in person · Manage the entire spectrum of the customer transactions, ensuring that the final updated information is implemented and conveyed with the CSC to all related departments · Communicate directly with customers regarding day to day business, policies and procedures · Coordinate and distribute all customer information and expectations regarding menu specifications, loading plans, ratios, etc. · Ensure customer’s service standards are clear, implemented and followed up on by all associated internal team members · Assist in planning, hosting, note taking and leading execution of all menu presentations · Coordinate and receive full investigation information on all customer complaints and provide appropriate feedback to customers. · Maintain daily par levels and inventory control in accordance with customer standards, ensuring that the BOH department is following FIFO · Perform random checks on airline items to ensure accuracy of inventory · Ensure delivery notes, billing and provisions to the airline are accurate · Conduct weekly documented billing checks, to ensure items are billed and invoices are accurately sent · Review and ensure the service level agreement specifications are met · Assist in hosting and being primary liaison for all customer visits and events *Requirements * · Post secondary degree in related Service and/or Operations field · Hotel Industry and/or Customer Service Background · 2+ years of experience in related field · Second language preferred in either Korean and German · Able to perform complex tasks and to prioritize multiple projects · Strong interpersonal, communication skills and the ability to work effectively in a diverse community · Excellent teamwork and team building skills · Able to resolve customer complaints and concerns · Strong computer skills and use of Microsoft Office · Valid G Drivers license · Obtain a RAIC pass within 3 months of joining · Extended and / or odd hours may be required depending on the job requirements *Working Conditions* * Manual dexterity required to use desktop computer and peripherals.
* Fast-paced production environment.
* Ability to sit or walk, for long periods of time.
* Uplift 20lbs Pay: $50,000.00-$55,000.00 per year Benefits:
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Vision care Work Location: In person