Operational Systems Technologist

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As the Operational Systems Technologist, you will be responsible for supporting operationally focused technology solutions and working with frontline and office employees to efficiently use the solutions to meet operational goals. Your work will be end user focused regarding the use of technology solutions from supporting the employee use of the solution, supporting hardware management, and data analysis for reports or dashboards on operational activities. Primary duties include:

• Provide user support as the first point of contact for enquiries from internal (field and office based) customers related to operational systems and technologies.
• Deliver training on technology solutions, support employee onboarding, engage with staff, and facilitate change management to ensure operational areas understand and utilize accepted systems/technologies to optimize their business operations.
• Develop user queries, reports, and dashboards.
• Maintain standards related to field data records and ensure consistency across all operational districts.
• Support management and changes to hardware device inventories required for operations.
• Represent as a subject matter expert on the operational use of software and hardware technology solutions (examples include smart truck technology, asset management systems, or customer management systems).
• Conduct research into new technologies, support assessment of changing technology needs relation to suitability for operational business needs, and onboard new technology solutions.

Qualifications

• A completed 2 year diploma in Information Technology, Computer Science, Geographic Information Systems (GIS), Applied Sciences, Engineering or a related field with at least 3 years of experience in areas such as providing technical knowledge in an operational focused environment.
• Experience in the waste industry is an asset.
• You have the ability to work both independently as well as collaboratively in a team environment.
• You have excellent communication skills with a strong customer service focus.
• Success in this role requires good problem solving, judgement and decision-making skills.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.

Workstyle

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Waste & Recycling Services
• Union: CUPE Local 38
• Position Type: 1 Temporary (up to 20 months)
• Compensation: Pay Grade 10
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 480 36 Avenue SE
• Audience: Internal/External
• Apply By: September 21, 2026
• Job ID: 315248