Application & Infrastructure Analyst I (OC2)

The Video and Digital Evidence Systems Unit (VDESU) requires a self-motivated individual to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include: - Provide day-to-day operational support and maintenance of assigned applications and infrastructure. - Monitor system health, logs, batch jobs, and incident queues. Troubleshoot incidents and service requests escalated from the Service Desk and implement remedial actions. - Maintain existing systems through routine checks, maintenance activities, operational testing, unit testing, procedural testing, pre-user acceptance testing, and patching. - Participate in assigned phases of solution delivery, including research, design, development, implementation, and maintenance. - Install, configure, and maintain application and server components within established standards. - Assist with planned enhancements and updates and complete low-risk, well-defined assignments using existing technologies. - Maintain technical documentation, system procedures, and operational records. - Communicate system status and issues to internal stakeholders and collaborate primarily with internal teams. - Resolve operational and technical issues using established procedures and standards and escalate complex, high-risk, or cross-platform issues to senior analysts or project managers. - Perform related duties as required.