Job ID: 232841

Date posted: 06/05/2024

Why we will love you
•You are enthusiastic about working with children
•You can prioritize, are disciplined, show initiative and have a flexible attitude
•You have at least 6 months of Customer Service experience in a retail environment (preferably)
•You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
•You are totally cool working in a physically demanding, fast-paced, work environment
What you'll be doing day to day
•May be assigned to Information desk at the front to assist customers with general inquiries
•Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
•Responsible for registering, assisting and supervising registered children
•Ensure the environment is playful and fun
•Communicate with parents if there is an issue or concern
•Always actively participating in the children's safety and security
•Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
•Maintain supplies and ensure work area is kept clean and hazard-free
•Assist in other duties as required by direct line Leader
Together as a Team
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker
Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.