Work location:

CPX Windermere & VIP

City:

Edmonton

What you will do:

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

· Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience

· Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest's experience

· Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity

· Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area

· Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment

· Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

While we appreciate all interest, only those candidates selected for an interview will be contacted.