Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Contact Centre Agent - Customer Service!

Are you passionate about helping others and providing exceptional customer service? The Halifax Regional Municipality is looking for enthusiastic individuals to join our team as Contact Centre Agents. This is a fantastic opportunity to make a difference in the community while developing your skills in a supportive environment.

About the Role

As a Contact Centre Agent, you will be the first point of contact for our valued customers. Your primary responsibility will be to assist them with inquiries, resolve issues, and provide information about our services. This role is perfect for individuals who thrive in a fast-paced environment and enjoy engaging with the public.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding municipal services and programs.
• Resolve customer issues efficiently and effectively.
• Document interactions and maintain accurate records.
• Collaborate with team members to enhance service delivery.

Requirements

• Education: No degree, certificate, or diploma required.
• Experience: 2 to less than 3 years in a customer service role.
• Work Term: Permanent position.
• Work Language: English.
• Hours: 35 hours per week.

Compensation

We offer a competitive salary of $30.28 per hour, reflecting the value we place on our team members and their contributions to our community.

Location

This position is based in Dartmouth, NS, a vibrant community with a rich history and a welcoming atmosphere.

Why Join Us?

At the Halifax Regional Municipality, we believe in fostering a positive work environment where employees feel valued and empowered. By joining our team, you will:

• Be part of a dedicated team committed to serving the community.
• Receive ongoing training and development opportunities.
• Enjoy a supportive workplace culture that values diversity and inclusion.
• Have the chance to make a real impact in the lives of residents.

About Halifax Regional Municipality

The Halifax Regional Municipality is dedicated to providing high-quality services to our residents. We pride ourselves on our commitment to excellence and our focus on community engagement. Our team is made up of passionate individuals who work together to create a better future for all.

Ready to Make a Difference?

If you are excited about the opportunity to contribute to your community and provide outstanding customer service, we encourage you to apply for the Contact Centre Agent position. Join us in making Halifax a better place for everyone!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.