Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Customer Service Clerk at Mat Master!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? Mat Master is looking for a dedicated Customer Service Clerk to join our team in Winnipeg, MB. This is a fantastic opportunity to be part of a company that values its employees and is committed to delivering outstanding service to our clients.

About the Job

As a Customer Service Clerk, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our services. This permanent position offers a work schedule of 35 to 40 hours per week, allowing you to balance your professional and personal life effectively.

Key Responsibilities

• Address customers' complaints or concerns with professionalism and empathy.
• Answer inquiries and provide detailed information about our services.
• Arrange billing for services and process refunds and credits as needed.
• Explain the types and costs of services offered to clients.
• Issue receipts and maintain accurate records and statistics.
• Obtain and examine relevant information to assess client feedback and complaints.
• Order office supplies and maintain inventory levels.
• Perform general office duties to support the team.
• Receive and log complaints, ensuring they are addressed promptly.
• Receive payments and explain procedures, risks, and benefits to clients.

Requirements

• Work Term: Permanent
• Work Language: English
• Education: Secondary (high) school graduation certificate
• Experience: Previous experience is an asset

Computer and Technology Knowledge

• Proficient in Internet usage
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint

Personal Suitability

• Punctuality and reliability
• Client-focused approach
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility and organization
• Team player with initiative and good judgment
• Ability to multitask and dependability
• Honesty and quick learning ability

Screening Questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

What We Offer

At Mat Master, we believe in taking care of our employees. Here’s what you can expect:

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial Benefits

• Group insurance benefits
• Life insurance

Long-Term Benefits

• Long-term care insurance

Other Benefits

• Free parking available

Salary

The hourly wage for this position ranges from $19.00 to $22.00, negotiable based on experience.

If you are ready to take the next step in your career and join a supportive team at Mat Master, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.