Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Technical Support Agent!

Company: Summus Inc

Location: Douglas, MB

Salary: $18.00 to $25.00 hourly (to be negotiated)

Work Term: Permanent

Hours: 40 hours per week

Work Language: English

About the Job

Are you passionate about technology and helping others? Summus Inc is seeking enthusiastic individuals to join our team as Technical Support Agents. In this role, you will be the first point of contact for users experiencing technical difficulties, providing them with the support they need to navigate their challenges effectively.

Work Setting

• Help desk environment

Key Responsibilities

• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Deliver exceptional customer service to ensure user satisfaction.

Requirements

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Supervision

• No supervision responsibility

Computer and Technology Knowledge

• Android
• iOS
• Internet
• MS Office
• MS Windows
• Spreadsheet
• TCP/IP
• Wireless networks

Security and Safety

• Bondable
• Enhanced reliability security clearance
• Criminal record check

Transportation/Travel Information

• Valid driver's licence required

Personal Suitability

• Accurate
• Client-focused
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening Questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Benefits

• Financial Benefits: Life insurance
• Other Benefits: Learning/training paid by employer

If you are ready to embark on a rewarding career in technical support and make a difference in users' experiences, we encourage you to apply and join our dynamic team at Summus Inc!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.