Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Services Manager!

Are you passionate about hospitality and dedicated to providing exceptional guest experiences? The Holiday Inn Sydney-Waterfront is seeking a dynamic and enthusiastic Guest Services Manager to lead our team and ensure our guests enjoy a memorable stay. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

About the Role

As the Guest Services Manager, you will play a pivotal role in the daily operations of our hotel. You will be responsible for developing and implementing policies and procedures, supervising staff, and ensuring that our guests receive top-notch service. Your leadership will help create a welcoming atmosphere that keeps our guests coming back.

Key Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit, hire, and supervise staff
• Conduct performance reviews and training sessions
• Negotiate with suppliers and clients for services and materials
• Perform front desk duties and address customer complaints
• Prepare budgets, monitor revenues and expenses, and implement marketing activities
• Manage events and oversee maintenance activities
• Establish work schedules and organize inventory

Work Environment

This is a permanent position requiring 37.5 to 45 hours of work per week in a hotel, motel, or resort setting. You will supervise a team of 5-10 people and manage a budget ranging from $4,000,001 to $8,000,000.

Qualifications

• Education: College/CEGEP
• Experience: 2 to 3 years in a similar role or equivalent experience
• Certificates: First Aid and CPR Certificates
• Computer Skills: Proficient in MS Word, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, Google Drive, and Central Reservation System (CRS)
• Transportation: Valid driver's license, own transportation, and vehicle

Personal Attributes

• Client-focused with excellent interpersonal skills
• Strong oral and written communication abilities
• Flexible, proactive, and a true team player

Work Conditions

This role requires the ability to work in a fast-paced environment under pressure, with tight deadlines. You should be prepared for a combination of sitting, standing, and walking, and be able to stand for extended periods. Overtime may be required.

Benefits

We value our employees and offer a comprehensive benefits package, including:

• Health Benefits: Dental plan, health care plan, vision care benefits, and disability benefits
• Financial Benefits: Competitive salary ($40,000 to $50,000 annually, negotiable), bonus, group insurance benefits, life insurance, and pension plan
• Other Benefits: Free parking, paid time off for volunteering or personal days, and travel insurance

Location

This position is based in beautiful Sydney, NS, where you can enjoy the stunning waterfront and vibrant community.

If you are ready to take your career in hospitality to the next level and make a difference in our guests' experiences, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.