Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Services Agent at The Arts Hotel!

Are you passionate about providing exceptional customer service in the hospitality industry? Do you thrive in a fast-paced environment where every day brings new opportunities to make guests feel welcome? If so, The Arts Hotel in beautiful Charlottetown, PE, is looking for you to join our team as a Guest Services Agent!

About The Arts Hotel

The Arts Hotel is a premier destination in the heart of Charlottetown, offering a unique blend of comfort and culture. Our commitment to excellence in hospitality ensures that every guest enjoys a memorable stay. We pride ourselves on our friendly atmosphere and dedication to providing top-notch service.

Job Overview

As a Guest Services Agent, you will play a crucial role in creating a welcoming environment for our guests. You will be responsible for a variety of tasks that ensure smooth operations and exceptional guest experiences. This is a permanent position with flexible hours ranging from 16 to 24 hours per week.

Key Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims with professionalism
• Process group arrivals and departures efficiently
• Manage room reservations, including taking, canceling, and changing bookings
• Provide information on hotel facilities and local points of interest
• Exchange foreign currency for guests
• Process guest departures, calculate charges, and receive payments
• Maintain accurate records of vacancies, reservations, and room assignments
• Follow emergency and safety procedures diligently
• Perform clerical duties such as faxing, filing, and photocopying
• Answer telephone calls and relay messages
• Assist clients/guests with special needs
• Deliver requested wakeup calls to customers
• Perform light housekeeping and cleaning duties as needed
• Provide outstanding customer service at all times

Requirements

• Work Term: Permanent
• Work Language: English
• Education: Secondary (high) school graduation certificate
• Experience: Previous experience is an asset

Work Setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Skills and Qualifications

• Proficient in using a multi-line switchboard and word processing software
• Familiarity with computerized bookkeeping systems and central reservation systems (CRS)
• Strong internet skills

Transportation and Travel Information

• Own transportation is preferred, but public transportation is available

Work Conditions

• Attention to detail is essential
• Ability to thrive in a fast-paced environment
• Willingness to stand for extended periods

Personal Suitability

• Client-focused with a strong sense of dependability
• Excellent interpersonal, oral, and written communication skills
• Flexible, organized, and reliable team player
• Good judgment and problem-solving abilities

Screening Questions

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Compensation

The hourly wage for this position is $16.50.

If you are ready to embark on an exciting career in hospitality and make a difference in the lives of our guests, we encourage you to apply and become a part of The Arts Hotel family!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.