Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic hospitality environment? If so, the Florenceville Inn is looking for you! We are seeking a dedicated and enthusiastic Guest Service Representative to join our team and help create memorable experiences for our guests.

About the Company

The Florenceville Inn is a premier hotel located in the heart of Florenceville-Bristol, NB. We pride ourselves on delivering outstanding service and hospitality to all our guests. Our team is committed to ensuring that every visitor feels welcomed and valued, making their stay with us truly unforgettable.

About the Job

As a Guest Service Representative, you will play a crucial role in our hotel operations. Your primary responsibilities will include:

• Investigating and resolving guest complaints and claims
• Registering arriving guests and assigning rooms
• Processing group arrivals and departures
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Processing guest departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets and cash reports
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Performing clerical duties such as faxing, filing, and photocopying
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wakeup calls
• Performing light housekeeping and cleaning duties
• Providing exceptional customer service

Requirements

To be successful in this role, you should meet the following criteria:

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years in a similar role

Work Setting

This position is based in a vibrant hotel, motel, or resort environment, where you will interact with guests from all walks of life.

Benefits

We believe in fostering a positive work environment and offer a range of benefits to our team members, including:

• Team building opportunities
• Available parking
• Permanent work term
• Work language: English
• Hours: 32 to 40 hours per week

Salary

The hourly wage for this position ranges from $15.65 to $18.00, negotiable based on experience and qualifications.

Location

Join us in beautiful Florenceville-Bristol, NB, where you can enjoy a fulfilling career in hospitality while being part of a supportive team.

If you are ready to take the next step in your career and make a difference in the lives of our guests, we encourage you to apply and become a valued member of the Florenceville Inn family!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.