Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Customer Service Clerk at Mat Master!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? Mat Master is looking for a dedicated Customer Service Clerk to join our team in Winnipeg, MB. This is a fantastic opportunity to contribute to a company that values its employees and is committed to delivering outstanding service to our clients.

About the Role

As a Customer Service Clerk, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our services. Your ability to communicate effectively and maintain organized records will be essential in delivering a seamless experience for our clients.

Key Responsibilities

• Address customers' complaints or concerns with professionalism and empathy.
• Answer inquiries and provide detailed information about our services.
• Arrange billing for services and process refunds and credits as needed.
• Explain the types and costs of services offered to clients.
• Issue receipts and maintain accurate records and statistics.
• Obtain and examine relevant information to assess client feedback and inquiries.
• Order office supplies and maintain inventory for smooth operations.
• Perform general office duties to support the team.
• Receive and log complaints, ensuring they are addressed promptly.
• Receive payments and explain procedures, risks, and benefits to clients.

Requirements

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years in a similar role

Computer and Technology Knowledge

• Proficient in Internet usage
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint

Personal Suitability

• Punctuality and reliability
• Client-focused approach
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility and organization
• Team player with initiative and good judgment
• Ability to multitask and dependability
• Honesty and quick learning

Health and Financial Benefits

At Mat Master, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial Benefits

• Group insurance benefits
• Life insurance

Long-Term Benefits

• Long-term care insurance

Other Benefits

• Free parking available

Salary

The hourly wage for this position ranges from $17.00 to $20.00, negotiable based on experience.

Location

This position is based in Winnipeg, MB.

Are You Ready to Make a Difference?

If you are enthusiastic about customer service and meet the qualifications outlined above, we encourage you to apply and become a part of our dedicated team at Mat Master!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.