Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a User Support Technician!

Company: DCS TECHNOLOGIES INC.

Location: Winnipeg, MB

Job Category: Information Technology

Salary: $30.50 hourly

About the Role

Are you passionate about technology and helping others? DCS TECHNOLOGIES INC. is seeking a dedicated User Support Technician to join our dynamic team! In this role, you will be the first line of support for our users, ensuring they have seamless access to computer networks and systems. Your expertise will help us maintain high performance and user satisfaction.

Key Responsibilities

• Provide access to computer networks and ensure users can connect effectively.
• Report on the performance of computer systems and networks to identify areas for improvement.
• Assist users experiencing difficulties with their computers, offering timely solutions.
• Consult user guides, technical manuals, and other documents to research and implement effective solutions.
• Provide advice and training to users based on identified difficulties.
• Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
• Participate in the redesign of applications and other software to enhance user experience.
• Supervise other technical support workers within the team.
• Deliver business systems, network, and Internet support to users as needed.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Perform web-server backup and recovery operations to safeguard data.
• Provide exceptional customer service to all users.
• Manage incidents effectively to minimize downtime and disruption.

Qualifications

Education

• Completion of a college, CEGEP, or other non-university certificate or diploma from a program lasting 1 to 2 years.

Experience

• 1 to less than 7 months of relevant experience.
• This is a permanent position.
• Working language: English.
• Full-time hours: 40 hours per week.

Why Join DCS TECHNOLOGIES INC.?

At DCS TECHNOLOGIES INC., we believe in fostering a positive and collaborative work environment. As a User Support Technician, you will have the opportunity to grow your skills and advance your career in the ever-evolving field of Information Technology. We value our employees and are committed to providing the support and resources you need to succeed.

If you are ready to take the next step in your career and make a difference in the lives of our users, we want to hear from you!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.