Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Customer Service Agent!

Company: IBEX Payroll

Location: Winnipeg, MB

Salary: $42,000.00 annually

Job Type: Permanent

Work Setting: Hybrid

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your attention to detail and interpersonal skills can shine? If so, IBEX Payroll is looking for a dedicated Customer Service Agent to join our dynamic team!

Key Responsibilities

• Respond to written and oral inquiries from customers.
• Address and resolve customer complaints or concerns effectively.
• Provide accurate information and explain procedures, risks, and benefits to clients.
• Maintain records and statistics to ensure efficient service delivery.
• Manage and maintain our digital database.
• Produce reports to track service performance and customer satisfaction.

Requirements

• Experience: 1 to 2 years in a call center environment, specializing in technical support and payroll services.
• Education: No degree, certificate, or diploma required.
• Language: English (working language).
• Work Hours: 40 hours per week.
• Transportation: Own transportation is required.
• Security: Basic security clearance, criminal record check, and references required.

Technical Skills

• Proficient in Salesforce and various database software.
• Strong knowledge of MS Office Suite (Excel, Outlook, Word) and Google Drive.
• Familiarity with information technology and spreadsheet management.

Personal Attributes

• Punctual and reliable with a strong client focus.
• Excellent oral and written communication skills.
• Organized, flexible, and able to multitask effectively.
• Demonstrates initiative, good judgment, and dependability.
• A true team player with efficient interpersonal skills.

Work Environment

At IBEX Payroll, we foster a supportive and engaging workplace culture. You will be working in a hybrid setting, allowing for a balance between remote and in-office work. Our team thrives under tight deadlines and is committed to delivering outstanding service to our clients.

Benefits

We believe in taking care of our employees. Here are some of the benefits you can expect:

• Health Benefits: Comprehensive health care plan, dental plan, disability benefits, and paramedical services coverage.
• Long-Term Benefits: Long-term care insurance.
• Other Perks: Free parking, on-site amenities, wellness programs, and team-building opportunities.
• Paid time off for volunteering or personal days.
• Learning and training opportunities paid by the employer.

Why IBEX Payroll?

Join us at IBEX Payroll, where we value our employees and strive to create a positive work environment. If you are ready to take the next step in your career and make a difference in the lives of our clients, we want to hear from you!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.