Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.

Join Our Team as a Guest Service Agent!

Company: Point Pleasant Lodge

Location: Halifax, NS

Job Category: Hospitality and Food Service

About the Role

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, Point Pleasant Lodge is looking for a dedicated Guest Service Agent to join our dynamic team!

Key Responsibilities

As a Guest Service Agent, you will play a vital role in ensuring our guests have a memorable experience. Your tasks will include:

• Registering arriving guests and assigning rooms
• Resolving complaints and claims with professionalism
• Taking, canceling, and changing room reservations
• Providing information on hotel facilities and services
• Offering general information about local points of interest
• Processing guest departures, calculating charges, and receiving payments
• Balancing cash and completing balance sheets and cash reports
• Maintaining an inventory of vacancies, reservations, and room assignments
• Following emergency and safety procedures
• Answering telephone calls and relaying messages
• Assisting clients/guests with special needs
• Contacting customers to deliver requested wakeup calls
• Performing light housekeeping and cleaning duties
• Providing outstanding customer service

Work Environment

This position is set in the vibrant hospitality industry, specifically within a hotel, motel, or resort setting in an urban area. You will be part of a team that values attention to detail and thrives under pressure.

Requirements

To be successful in this role, you should meet the following criteria:

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Skills and Personal Suitability

We are looking for candidates who possess:

• Client focus and dependability
• Efficient interpersonal skills
• Excellent oral and written communication abilities
• Flexibility and sound judgment
• Strong organizational skills and reliability
• A team player attitude

Technical Proficiency

Familiarity with the following is essential:

• Database software
• The Internet

Security and Safety

All candidates must be bondable and will undergo a criminal record check.

Work Conditions

This role requires:

• Attention to detail
• Ability to work in a fast-paced environment
• Capability to work under pressure

Work Schedule

This is a permanent position with a work term of 37.5 hours per week. The primary work language is English.

Compensation

The hourly wage for this position is $16.50.

Screening Questions

As part of the application process, candidates will be asked the following:

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

If you are ready to embark on an exciting career in hospitality and make a difference in our guests' experiences, we encourage you to apply!

Disclaimer: Please note that the job posting you are about to read has been automatically generated by OpenAI based on a brief description sourced from the Job Bank.