Senior Project Manager

REPORTS TO: Director, Delivery
ROLE DETAILS: Full‑time, remote‑first opportunity with an industry‑leading compensation & benefits package
COMPENSATION: Competitive salary, benefits, and growth opportunities, commensurate with experienceWe’re looking for a Senior Project Manager to lead the delivery of complex, multi‑channel commerce initiatives across Shopify, retail operations, and digital growth ecosystems.
This is not a purely technical PM role and not a Customer Success role. You are accountable for end‑to‑end project delivery, operating at both a strategic and executional level — connecting business goals, customer experience, marketing performance, and technical solutions into a unified delivery plan.You excel at seeing the entire retail landscape from 50,000 feet while still guiding teams through the realities of execution. You bring clarity to ambiguity, align cross‑functional contributors, and ensure initiatives ship on time, on scope, and on budget, while driving measurable commercial impact.
WHAT YOU’LL DO
Delivery & Project Leadership

• Own end‑to‑end delivery of ecommerce and omnichannel initiatives, from discovery through launch and post‑launch optimization
• Define and manage project scope, timelines, budgets, dependencies, and risks
• Translate business needs and solution concepts into clear, actionable project plans
• Proactively identify scope creep, delivery risks, and resourcing constraints, and manage change with confidence
• Balance strategic intent with executional realities to keep initiatives moving forward

Cross‑Channel Commerce & Growth Oversight

• Coordinate delivery across ecommerce, retail systems, marketing, and third‑party partners
• Maintain a holistic view of the commerce ecosystem, including:
• Shopify and site experience
• Email lifecycle and retention programs
• SEO foundations and long‑term organic growth impact
• Paid media performance and revenue attribution
• Google Merchant Center and product feed readiness
• Ensure initiatives consider downstream impacts to revenue, customer acquisition, retention, and operational scalability
• Partner with Strategy, Engineering, and Marketing stakeholders to align execution with growth goals

Technical Aptitude (Without Deep Engineering Ownership)

• Act as a confident partner to engineers, solution architects, and platform specialists
• Understand technical concepts well enough to:
• Ask the right questions
• Identify delivery risks early
• Manage dependencies across systems (Shopify, ERP, OMS, CMS, PIM, POS, marketing tools)
• Ensure technical assumptions, constraints, and dependencies are clearly documented and communicated
• Support release planning, QA cycles, UAT coordination, and go‑live readiness

Client & Stakeholder Management

• Serve as the primary delivery lead for client engagements
• Communicate status, risks, timelines, and decisions clearly to technical and non‑technical stakeholders
• Facilitate productive project meetings, standups, and milestone reviews
• Build trust through transparency, sound judgement, and consistent follow‑through
• Help clients understand trade‑offs between scope, timing, cost, and commercial outcomes

Operational Excellence

• Plan, allocate, and optimize internal resources across multiple concurrent initiatives
• Track progress using tools such as Teamwork (or similar project management platforms)
• Improve delivery processes, templates, and communication rhythms over time
• Contribute to Stream Commerce’s delivery standards and best practices
• Support and mentor more junior PMs or delivery contributors where appropriate

WHAT WE’RE LOOKING FOR
Required Experience

• 5+ years of project management experience in ecommerce, retail, digital, or marketing‑enabled delivery environments
• Proven ability to manage complex projects involving multiple teams, systems, and stakeholders
• Strong understanding of ecommerce ecosystems and omnichannel retail models
• Experience managing timelines, budgets, and scope in an agency or consulting context
• Excellent written and verbal communication skills in English

Strategic & Commercial Mindset

• Comfortable connecting project execution to business and revenue outcomes
• Familiarity with:
• Email lifecycle and retention strategies
• SEO fundamentals and long‑term growth benefits
• Paid media and performance marketing concepts
• Product feeds and Google Merchant Center considerations
• Ability to prioritize work based on impact, feasibility, and client goals

You’ll Stand Out If You Have

• Experience working with Shopify or Shopify Plus merchants
• Exposure to both agency and client‑side delivery environments
• PMP, Scrum Master, or similar certification
• Experience supporting integrated marketing and commerce programs
• A calm, solutions‑oriented approach under pressure

HOW YOU CONTRIBUTE TO OUR CULTURE

• Lead with ownership, accountability, and respect
• Communicate clearly and honestly, especially when navigating complexity
• Look for better ways to deliver, collaborate, and improve outcomes
• Share knowledge and elevate the people around you
• Bring curiosity, pragmatism, and a bias toward action

WHAT SUCCESS LOOKS LIKE: YOUR FIRST 90 DAYS
First 30 Days – Learn, Observe, Align

• Build a deep understanding of Stream Commerce’s delivery model, commerce practice, and client engagement approach
• Get up to speed on active projects, delivery tools, and internal standards
• Develop strong working relationships across Strategy, Engineering, Partnerships, and Delivery
• Observe client calls and cross‑functional rituals to understand expectations
• Assess current project health with a constructive, improvement‑focused mindset

Outcome: You understand how Stream delivers and are trusted as a capable, well‑rounded delivery partner.
Days 31–60 – Own Delivery, Drive Clarity

• Take ownership of at least one active client engagement
• Lead planning, execution, and communication with confidence
• Surface risks, trade‑offs, and dependencies early with clear recommendations
• Improve visibility into timelines, scope, and outcomes
• Begin contributing ideas around process, velocity, and delivery quality

Outcome: You are autonomously running projects and protecting both delivery integrity and commercial intent.
Days 61–90 – Optimize, Influence, Lead

• Own multiple concurrent initiatives with minimal oversight
• Demonstrate consistent delivery performance across scope, budget, and timelines
• Influence delivery best practices and cross‑team collaboration
• Act as a calm escalation point for clients and internal teams
• Strengthen client relationships through clarity, pragmatism, and strategic thinking

Outcome: You are a trusted Senior Project Manager at Stream Commerce, valued for judgement, perspective, and the ability to guide complex commerce initiatives end‑to‑end.