How will you support the team?

• 1. Customer Service

• Acts as a role model by providing exemplary customer service using Laura Canada's customer service standards.
• Observes and coaches team members' behaviors to maintain high standards of customer service and product knowledge.
• Effectively builds and maintains a personal clientele by using Laura Canada's tools and ensures all Sales Associates do the same.
• Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers' unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
• Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
• Fosters a vibrant, fun, energetic and enjoyable store environment.

2. Floor Leadership

• Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
• Identifies team members' issues and communicates them to the Store Manager.

• Contagious passion for fashion and customer service
• Proven leadership and passion for coaching
• Ability to create a positive work environment
• Excellent communication and interpersonal skills
• Demonstrates initiative on an on-going basis.
• Open to feedback and implements change in a timely manner.
• English
• Open availability

Laura Canada is an iconic and innovative family-owned retailer housing two leading women's fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.