WHAT'S THE JOB?

Reporting to the Director of Operations, the Cleaning Shift Manager has overall responsibility for the day-to-day cleaning operations of the terminal buildings for a particular shift and ensures they are clean and safe for the Passengers, Airport staff, Building Tenants and Employees.

Main Duties and Responsibilities:

The main duties and responsibilities of the position include, but are not limited to:

• Maintains positive relationship with SSO's (client) through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments.
• Ensure a high standard of cleanliness throughout the terminal buildings;
• Review/respond in a timely fashion to all client requests;
• Organizes and attends regular meetings with client and Director of Operations as required.
• Directly controls budgeted hours and expenses for the assigned shift/buildings.
• Provides tenant quotes as required and submits accurate monthly billing to Director of Operations
• Determines frontline vacancies and obtains approval from the Director of Operations
• Processes frontline job vacancies and forwards to the recruiting department for recruiting.
• Manages preventative maintenance program for all on-site equipment.
• Processes supplies and equipment orders and maintains adequate inventories.
• Accountable for building keys, radios, cell phones, and any work devices assigned to the shift;
• Inspects the worksite on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
• Regularly inspects/audits areas with supervisors to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Regularly holds meetings with team to review shift and or contract performance delivery and address safety issues, review/discuss training etc.
• Periodically reviews efficiencies of the shift operations and assists Director of Operations in improving and upgrading standards, work schedules, etc.
• Uses the designated technology for the Assistant Manager role and ensures it is being used by frontline and supervisory staff as required to ensure quality, contract and risk management compliance.
• Drives compliance with ISO processes and accreditations.
• Identify and resolve problems and informs or involves the Director of Operations and Director of Support Services (HR) as necessary. Documents all complaints and ensure there is a resolution.
• Organizes and delivers training to supervisors, including any specialized new cleaning techniques. Monitors, documents and ensures the ongoing training of all personnel;
• Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
• Ensure staff allocation of duties/general direction and checking of work throughout the day;
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Report any building deficiencies to the IOCC/SSO's in a timely fashion;
• Maintain records and submits report concerning personnel, equipment, supplies and general non-routine activities at the end of daily shift;
• Ensure adequate supplies of cleaning materials and equipment are available as required and take necessary action to correct equipment in need of repair or replacement;
• Complete all necessary management training and ensures all supervisors are compliant.
• Ensures appropriate technical training for frontline staff, including specialized cleaning. Ensure follow-up reviews are completed for all new hires. Monitor and ensure the ongoing training of all personnel;
• Inspect/audit cleaning procedures with personnel of the assigned area; recommend, correct and implement changes in procedures as necessary;
• Ensures effective communication between teams, providing daily updates as necessary on all operational issues and concerns to the Director of Operations;
• Investigates and resolves on going reported absences. As necessary reorganize staff schedules to cover areas during holidays, sickness and changes in weather conditions;
• Sets an example for associates and supervisors to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company's safety policies and procedures.
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status; fully assists injured workers to ensures participation in the early and safe return to work process as per our RTW policy
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the Claims Dept;
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations. Ensure resolution is attained and documented
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and
• Ensures prescribed technology for daily tasks, reporting and auditing are used as required.
• Ensures safety devices and PPE are available and properly utilized.
• Motivate and encourage staff and supervisors to work efficiently and achieve a high standard of work;
• Reviews daily QA inspections and ensures corrective actions on identified deficiencies.
• Communicates with Shift Planner to manage frontline staff vacation requests and ensures vacation calendar is posted as outlined in the collective bargaining agreement.
• Always Maintains confidentiality in respect of company related matters and to prevent disclosure of confidential or sensitive information; and
• Performs miscellaneous job-related duties as assigned

WHO ARE WE LOOKING FOR?

• Previous experience in a cleaning environment;
• Previous experience supervising a team;
• Customer and client focused;
• The ability to implement and adhere to standards and procedures;
• Health and Safety experience including understanding the Supervisors responsibilities under OHSA;
• Basic office skills including but not limited to email, word, excel
• Ability to use IOS Technology base platforms.
• Good interpersonal skills;
• Smart appearance and professional manner;
• Resilience, with the ability to work under pressure; Pearson is a 24/7 business environment. Supervisors will be required to work the hours that will encompass the core shift hours for client visits. Weekend and statutory holiday work are required.

WHAT'S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Employee Referral Program!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.
• Salary range: $55,000 - $60,000 per year.
• Yearly pay increases

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND1

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of. Work That Matters, People Who Care.