NAPA in-store team members take pride in providing excellent customer service and have a strong knowledge of car parts. They offer advice, support our operations, and allow us to provide our customers with everything they need.
In this key role, you will provide customers with advice over the phone on our parts
and accessories, place orders and follow up with customers, locate and order parts for customers from authorized suppliers. On average, call volume ranges between 70 and 80 calls a day per specialist.
- Respond promptly to customer inquiries and concerns by phone, email, or internet (PROLinkSE)
- Efficiently process customer orders, part requests, and inquiries.
- Recommend parts to customers.
- Invoice parts on purchase orders and ensure orders are accurate.
- Weekly reporting outlining the successes and challenges.
Qualifications
To join our team, you need:
- Automotive/Heavy vehicle parts experience
- Excellent communication skills and aptitude for sales
- Good priority management and listening skills
- Interest in new technologies and continuous training
- Customer-oriented approach and team spirit
- Ability to lift up to 18 kg (40 lb.)
- High school diploma and/or training in automotive sales or heavy vehicle parts equipment sales
Additional Information
Why join our Team?
- Competitive salary and bonus program
- Flexible group insurance program from Day 1: health, drug, dental, and life
- Pension plan after 6 months
- Corporate discounts on the parts purchase, car dealerships, phone/data plans, fitness centers, etc.
- Tuition reimbursement
- Opportunity to participate in our RESP, TFSA, RRSP Programs
- Up to 3 weeks of paid vacation
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us
We will contact you as soon as possible if we think we have the hat for you!
Company Description
A position for people who like to give advice
Whatever the division you join, your knowledge will be essential for our team. When a client needs a part, our trusted parts specialists are there to answer their questions and help them get the right one. we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward.
Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
Support our overall operations and be key in the service we offer to our clients.
If the hat fits, we'd be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.