JOB DESCRIPTION
We are seeking a dynamic and experienced Operations Manager, Technical Services in Dartmouth, NS to lead our technical services team. This role is pivotal in ensuring the delivery of high-quality service and support to our clients, while driving operational excellence across all technical functions. You will oversee a team of engineers and technicians, optimize service processes, and collaborate cross-functionally to meet project goals and customer expectations.
RESPONSIBILITIES

• Leadership & Team Management: Lead and mentor a team of engineers, technicians, and support staff. Foster a collaborative, high-performance culture and support professional development.
• Operations Oversight & Process Optimization: Manage daily operations and service activities. Continuously improve processes to enhance productivity, reduce costs, and maintain service quality.
• Project Management & Execution: Coordinate technical projects from start to finish, ensuring alignment with scope, budget, and timelines. Work closely with internal teams to ensure successful delivery.
• Customer Relations & Service Delivery: Serve as the primary contact for key clients. Strengthen relationships and implement strategies to improve customer satisfaction and service delivery.
• Compliance & Risk Management: Ensure adherence to safety regulations, industry standards, and company policies. Identify and mitigate operational risks.

QUALIFICATIONS

• Education: Post-secondary education (University or College) in a relevant field.
• Experience: 5-10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
• Proven leadership experience and a strong track record in project management and customer relations.
• Certifications (Preferred): PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.
• Skills:
  • Strong leadership and decision-making abilities
  • Excellent problem-solving and communication skills
  • Proficiency in project management tools
  • Experience with budgeting, forecasting, and P&L management

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Join CFM , a leading provider of custom machining, fabrication, and technical services with a strong presence throughout Eastern Canada, also supporting industrial projects throughout the Northeastern United States, and globally. With well-equipped facilities in Saint John, NB, Dartmouth, NS and St. John's, NL, we deliver innovative, cost-effective solutions to a diverse range of industries, including Pulp and Paper, Oil and Gas, Utilities, Forestry, and more. Our experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you'll be part of a dynamic team that prides itself on expertise, flexibility, and a proven track record of success across a variety of sectors. If you're looking to advance your career in a company that values quality, innovation, and customer service, CFM is the place to build your career !