JOB DESCRIPTION
Appliance Sales Coordinator will help keep our newest business moving. They enable all parties involved in appliance sales to operate at their best. They play a key role in order management, customer communication, delivery operations, and other day-to-day activities that help our team succeed.
RESPONSIBILITIES

• Owns various processes for both our Pro and Retail business such as order change(s) follow-up, appliance vendor claims, delivery partner liaison, reverse logistics oversight, and sales associate point of contact.

• Promptly completes ad hoc & daily tasks, inventory movements, sales review, and schedules/reschedules certain deliveries & returns.

• Leads the team operationally by demonstrating the highest process standards and customer service

• Communicates information and priorities to associates, and partners, and ensures they have the direction and tools needed to complete their tasks

• Assists the Appliance Sales Manager with reporting, day-to-day management, oversight, and performance management

• Represents sales associates operationally by being a champion for change and best practice

• Handles associate and customer concerns in a fair and professional manner

QUALIFICATIONS

• Is organized and able to manage priorities

• Safety mindset

• Change agent with ability to implement process improvements

• Excellent written and verbal communication skills

• Can handle confidential information in a way that builds trust

• Demonstrates exceptional customer service skills

• Ability to leverage technology for project management, analysis, reporting, and solving problems (including Microsoft Office Suite)

• Ability to handle new/ad hoc requests with confidence

• Retail or customer service experience is an asset

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing