Competition # : 42352

Department: Service Nova Scotia

Location: YARMOUTH

Type of Employment: Student

Union Status: Exclusion - Non Union - NSPG

Closing Date: 04-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Putting yourself in the shoes of customers, understanding their needs and creating a good first impression are important elements in delivering excellent customer service. We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they want to do business with us. To create a positive first impression, we need to provide our clients with an exceptional interaction.

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.

About Our Opportunity

In this position in our Yarmouth Contact Centre, you interact with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia.

You provide direction, information and assistance to the public, internal customers, and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department.

As a Summer Student, you will gain practical administrative experience and receive training and mentorship from highly qualified public service professionals. This is the perfect opportunity to jump start your career and gain an understanding of the provincial government.

About You

To be considered for this summer student opportunity, you are currently a full-time University or Community College student entering or returning to study in the fall or next applicable semester. Customer service industry experience is required. In addition, you demonstrate:

• Strong organizational skills;
• Excellent communication and interpersonal skills;
• Problem solving skills;
• Team player skills, with the ability to work collaboratively within a team environment;
• Ability to work in a fast paced environment;
• Strong keyboarding and computer skills (Word, Internet and Email).

Data entry skills, cash handling experience and bilingual ability in French and English would be viewed as assets.

Proof of educational enrollment may be required.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day paid, working 8-4 with 2-15 minute breaks and ½ hour for lunch.
• Located in a comfortable office environment.
• Regularly reads and interprets multiple sources of information, regular requirement to type, read and work on a computer.
• May experience pressure with deadlines and need for accuracy.

Additional Information

This summer student opportunity begins on an approximate start date of May 1, 2024, ending on August 30, 2024.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Numerous career paths.

Pay Grade: HOURLY

Salary Range: $17.86 - $29.11 Hourly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].

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