Company Description

Do great things with great people and come be a part of our story.

This is an exciting opportunity to join the team at Fairmont Pacific Rim. Be a part of a progressive hotel that embraces the culture and vibrancy of Canada's most beautiful city - Vancouver. Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.

As the next Pool Cabana Spa Therapist, our Guests will enjoy the professional and personalized spa experience you offer. The expertise and attention to detail you provide will ensure our guests have a memory to share.

Job Description

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within your property and across the world!
• A competitive rate of $17.90 per hour, attractive commission, 5* gratuities,.
• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada's most beautiful city - Vancouver
• Uniform provided.
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Food and Beverage and Spa Divisions, responsibilities and essential job functions include but are not limited to the following:

• Uphold the highest standard of customer service and guest health & safety by demonstrating and applying 5 Star service standards at all times.
• Ability to identify, empathize and appease any guest concerns in person.
• Act as an ambassador for the pool deck area inclusive of hosting, handling inquiries, communication with the Food & Beverage service and spa teams, cleanliness, ensuring all guest amenities/supplies are stocked and available, cabana rentals, any other areas that require attending.
• Maintain thorough knowledge about all aspects of pool and hotel policies and procedures.
• Ensure the pool facility is in peak condition at all times by actively circulating and offering amenities to guests during down time.
• Adhere to facility operations departmental emergency procedures/safety manual.
• Maintain availability and dedication to The Willow Stream Spa at the Fairmont Pacific Rim, being available to work weekends, holidays, and evenings as needed.
• Provide necessary information to compile complete guest records.
• Perform facial, body treatment and massage services while accommodating guest's needs and creating individualized experiences.
• Drive and dedication towards the common goal of Forbes 5 star rating
• Maintain a clean, hygienic and neat work environment at all times; ensure all equipment is in safe working order.
• Engage in providing thoughtful retail offerings to our guests and operate Point-of-Sale systems where required.
• Carry out any other duties and responsibilities as assigned.

Qualifications

• Previous experience in a luxury environment is an asset
• Ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong communication and interpersonal skills required with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
• Previous experience in a spa is an asset.
• Be willing and able to work a variety of shifts, days, times as needed.
• Certificate from accredited school of cosmetology or esthetics.

Additional Information

Your team and working environment:

• Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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