The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

• LLSR Summer lift pass
• Free LLSR recreational opportunities including guided hikes and sightseeing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The Guest Services Attendant/Mountain Greeter is responsible for providing professional and efficient service to our guests regarding ticket sales, general information and resort policies while working both inside and outside. When working inside, the Attendant will be required to upsell products, deal with customer inquiries and complaints, process transactions and adhere to company policies and procedures. When working outside, the Mountain Greeter will either be responsible for welcoming guests to the resort at the entrance or scanning tickets at the lift.

Job Responsibilities:

• Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
• Dealing in a professional manner with customer inquiries, complaints and comments
• Provide information to guests in regards to current resort offerings and policies
• Ticket selling (including cash/debit/credit transactions and cash out procedures)
• Switchboard - includes operating the main resort switchboard, being the central radio/fax/email communications hub
• Scan all lift tickets and ensure they are valid

Job Requirements/Qualifications:

• Willing and enthusiastic about working both inside and outside in all weather conditions
• Cash handling experience preferred
• Switchboard experience an asset
• Strong, professional phone manner
• Previous customer service experience an asset
• Ability to work in a team environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Service oriented, assertive, flexible, outgoing and enthusiastic
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

Dress Code:

Uniform shirt provided at cost, black pants and closed in shoes in accordance with appearance policy