Req Id: 417538

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Job posting details:

Job location: 100 Wynford Drive, Toronto, Ontario
Job status: Temporary part-time / Summer Student
Position duration: May to August 2024

Name and descrption of the hiring department:

Associate Project - Process - Delivery is part of DTH Partner Performance Management within Field Operations involves multi line of businesses (Satellite TV (DTH) , Wireless Home Internet (WHI) , Bell Smart Home (BSH), Public Access (PA).

Team responsible for special project delivery activities, vendor payments including Retail partners, National Installation vendors, Single Family Unit (SFU), Multiple Dwelling Unit (MDU), Special vendor payments, related payment inquiries and reporting/analysis.

Job duties / accountabilities:

• Actively monitor system - process enhancement, vendor performance related metrics and quality issues on all line of business related activities
• Subject Matter Expert (SME) in payment related system and process logic for multiline of businesses (DTH, WHI, BSH and PA)
• Document system requirement (SRS/BRD/UAT) for new line of business/process
• Review current process, make recommendation for improvements, local database creation and maintenance support
• Responsible for DTH, WHI and BSH related order flow monitoring, identify/document system, and process gaps for future enhancement
• Investigate and resolve compensation process gaps and system issues
• Be a prime and responsible for Bell Smart Home (BSH) payment system automation and process logic implementation
• Responsible for establishing a national installation supplier for Bell Smart Home related field activities mainly for Small Medium Business (SMB), Bell Business Market (BBM), and enterprise customers
• Public Access (PA-Payphone) related payment inquiries and system automation implementation
• Work on impact analysis and implementation strategy on introduction of new technology and product/services
• Perform analysis on contract management expectation for multiline of businesses and cost savings initiatives

• Assist with business case creation/update/follow up on existing and new initiatives
• Provide necessary training for external and internal teams on payment process and other related activities
• Participate in technician field ride along for various studies including Time Motion Study, analysis, safety, and etc…
• Communication to installation vendors and retailers of any issues and work on resolution as required

Essential Skills / Competencies:

• MS Excel Intermediate
• MS Access intermediate
• Familiar or working knowledge in programming languages including SQL.
• MS PowerPoint basic
• MS Word basic
• Proven ability to multi-task, strong organizational and time management skills.
• Strong problem solving and decision making skills.
• Experienced in analyzing process flow, order flow, and system processes

Preferred Qualifications / competencies:

• Knowledge of SAS

Working Condidtions:

• Monday to Friday, daytime schedule
• Working profile: Remote

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union Job Status: Summer Student Job Location: 100 Wynford Drive, Toronto, Ontario
Work Arrangement: Remote
Application Deadline: 05/24/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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