Hotel Front Desk Agent (Village) - Summer 2024 Banff, AB, Canada Req #1752 Monday, May 6, 2024
Why Join Us?Discover the beauty of Sunshine Meadows this summer amidst the vibrant blooms of wildflowers carpeting our alpine meadows. Set against the stunning backdrop of towering peaks, including the iconic Mt. Assiniboine, dubbed 'the Matterhorn of the Canadian Rockies', Sunshine offers unparalleled views that will leave you in awe. Immerse yourself in the splendor of Banff National Park as you embark on an unforgettable journey with our team.
What can you expect?
Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.
Key Responsibilities:
- Providing quality guest service.
- Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village's services and products.
- Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.
- Completing accurate, daily cash-outs.
- Maintaining public areas in and around the hotel as required.
- Other duties as assigned including night audit, concierge, and janitorial departments.
Requirements:
- Previous hotel and/or guest service experience.
- Previous cash handling and computer experience with highly proficient skills.
- Positive attitude, excellent communication, organizational, and time management skills.
- A physically demanding position that requires standing for long periods of time and some heavy lifting.
- Current First Aid and CPR preferred.
Can't wait to get started? Great, because we can't wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
- Pay Type Hourly
- Employment Indicator Seasonal