Job Description:

In this position you are responsible for offering professional friendly service to all guests in a Restaurant setting. Whilst providing expert knowledge of the full food and beverage menu. Follows the sequence of service to provide consistent and efficient service to all guests

Position Requirements/Skills:

• Required to work flexible hours including nights, weekends and holidays and may be required to work overtime.
• To work under pressure in a fast paced environment
• Report for work on time.
• Maintain a high standard of personal appearance and grooming, which includes wearing the correct uniform/foot wear and name tag while working
• Familiar with the floor plan and table numbers.
• Maintain up to a 10 table section
• Assist other servers in the clearing/resetting/running of food as needed
• Greets guests in a professional and friendly manner and build rapport by asking questions and initiating conversation.
• Have full knowledge of entire menu and preparations, including daily features, beverages.
• High knowledge of POS and payment system. (Squirrel & Moneris)
• Receive payment and provide change and receipt to guests.
• Accountable for cash float and balancing sales at the end of the day.
• Knowledge of SWP & SJP & WHMIS.
• Understanding of Duty of Care as it relates to the responsible service of Alcohol

Duties and Responsibilities:

• Take guest orders, ring them though correctly, and expedite the orders from the kitchen in a presentable and timely manner according to the sequence of service.
• Offers suggestions by using suggestive selling techniques
• Acknowledges all guests in a prompt manner
• Ensures all chairs, floors, and work areas are clean and presentable at all times.
• Maintains excellent communication between all team members
• Performs all side work duties as assigned
• Works closely with Junior Server and Chefs to ensure quality service and plate presentation.
• Clear tables when guests have completed their meals or beverages as well as after leaving their tables
• Respond to guests who are dissatisfied and notify a Manager as soon as possible if you cannot resolve the issue
• Follow opening, closing and daily on-going procedures and checklist.

Physical Demands:

• Spend significant portion of time spent standing and walking.
• Lift up to 50lbs multiple times a day
• Carry Trays of Beverages/ Carry 3 plates

Employment:
Seasonal (Early June - mid September); full-time
Starting wage:
$18.50/hour
Location:
The Woods Restaurant, Big White Ski Resort