What can you expect in this role

• Must be Fluent English and French
• Your shift will be scheduled between 8:00AM and 8:00PM EST
• Respond promptly and professionally to incoming inquiries by telephone, or email
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Gather all necessary information, inputting it accurately into company database
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Provide data tracking support and manage spreadsheets What do you bring to the role?
• Exceptional communication skills, both verbal and written
• Strong customer service, problem solving and resolution skills
• Proven ability to multi-task and think on your feet in a fast-paced environment
• Ability to work independently and in a team environment
• Strong attention to detail to ensure accuracy of information
• No insurance industry experience required
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Posting Range: $42,400 - $78,100

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