The Manager, Cloud & DevOps Platform Support will lead a team of senior technical professionals responsible for the support and maintenance of Cloud & DevOps Platform. Location: You will be based in our Toronto office and will work in a Hybrid model. Lead and manage a team of system engineers responsible for daily operations and support of Cloud & DevOps Platform through hiring, coaching, mentoring, feedback, and hands-on career development. Provide technical support and coordination for escalated incidents and problems from DevOps engineering and SRE teams. Lead delivery, and/or participate in projects with business, architecture and development teams to implement and manage infrastructure technologies and solutions. Grow and develop talent to help create teams and collaborative engineering culture in line with the company values. Advocate and advance modern, Agile software development practices and core DevOps behaviors to driver change across development and infrastructure teams. Bachelor's degree in software development or computer engineering required, or equivalent work experience. 5+ years of practical hands-on technical experience combined with strong management skills. Minimum 5 years managerial experience in leading platform support (DevOps/SRE) teams. Comprehensive DevOps skills including proven hands-on experience with source, artifact, orchestration, configuration and secret management in concert with CI/CD pipelines (GitLab, GitHub, Nexus, and Ansible) Experience implementing and using Infrastructure and Configuration as Code in CI/CD and GitOps automations (ARM templates, Terraform) Experience implementing and managing Cloud Infrastructure and Application Monitoring/Logging solutions is a strong asset (Dynatrace) Practical experience in Public/Private Cloud Computing and CaaS (Containers as a Service) Kubernetes/Docker Experience working in cross-functional teams using Agile methodology, including SCRUM and KANBAN Proficiency in payment systems and the merchant acquiring business is an asset. Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA) RRSP matching & defined contribution pension plan Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days) Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. 6582146% %%management%%