Role purpose
As an Assistant Store Manager, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.
Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop's impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location. What we are looking for
- Experience in a people management role or similar, within a customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- Ability to consistently introduce Aesop products to clients through hand demonstrations
- History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
- Successful applicants will be available for a 40 hour work week, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends and holidays.
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