Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are looking for someone to lead our Accident Benefit claims team in Markham location, merging technical knowledge with a customer centric focus. This role incorporates strategic planning as well as ensuring that appropriate procedures, processes, and tools are embed and performed by the team. The successful candidate must make data driven decisions to lead, while being responsible for the technical and people leadership within the Healthcare claims units. The candidate must demonstrate the strategic approach required to take our claim results to the next level. The core function of this role is to lead a team of accident benefits claim adjusters. This position works closely with other FLM's to establish and implement AB claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience. Responsible for the technical, performance and professional development of their team. Provides input on technical training content / programs. Build, plan, and implement claims management processes that support appropriate claim resolution. Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives. Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required. Strong data analytical skills, to enable effective decision making. Outstanding problem-solving skills (experience with data analysis an asset). Driven to help others succeed Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. We help our 18 million customers to save for the future and manage the risks of everyday life. So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers. #