Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for someone to lead our Accident Benefit claims team in Markham location, merging technical knowledge with a customer centric focus. This role incorporates strategic planning as well as ensuring that appropriate procedures, processes, and tools are embed and performed by the team. The successful candidate must make data driven decisions to lead, while being responsible for the technical and people leadership within the Healthcare claims units.

This individual will have strong people leadership and engagement skills, validated execution capability, while showing initiative and creativity. The candidate must demonstrate the strategic approach required to take our claim results to the next level.

Does this sound like something you are interested in? Read on!

What you'll do:

The core function of this role is to lead a team of accident benefits claim adjusters.

This position works closely with other FLM's to establish and implement AB claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.

Responsible for the technical, performance and professional development of their team.

Provides input on technical training content / programs.

Build, plan, and implement claims management processes that support appropriate claim resolution.

Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.

Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.

What you'll bring:

Accident Benefits experience preferred

Validated Leadership skills in mentor/development of peers.

Strong data analytical skills, to enable effective decision making.

Excellent interpersonal skills, showing leadership but also vulnerability.

Outstanding problem-solving skills (experience with data analysis an asset).

Excellent communication skills, required to effectively articulate complex issues to colleagues, business leaders and external partners.

Coaching abilities

Self-motivated

Customer service oriented

Driven to help others succeed

Desire to continually develop self and others

What you'll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

Exceptional Career Development opportunities.

Additional Information: Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we're passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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