Remote

• Toronto , Ontario , Canada

Account Management

WHO WE ARE:

Jumpfactor is an Award-winning 6-time Growth500 Fastest growing Agency in Canada, and we are seeking a dynamic and experienced Digital Marketing Account/Project Manager to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

In this senior role, you will play a crucial part in the success of our client's digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

CORE VALUES:

• Strategic: We think ahead and craft the path to success.
• Tenacious: We overcome challenges with unwavering determination.
• Keep Learning: Continuous growth powers our innovation.
• Embrace Team: Together, we achieve more.
• Integrity: Honesty and ethics guide our actions.

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.
• You will work with a very skilled international team.
• Endless growth opportunities and career advancement.
• Performance-based bonuses that recognize your impact.
• Access to paid training, courses, events, and conferences.
• Enjoy paid social events that foster team camaraderie.
• Engage in weekly learning programs to stay ahead.
• Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 6+ years of hands-on account management or customer service experience
• History of achieving clear KPIs and revenue targets for at least 2 years.
• 2+ years of project / task management experience.
• Strong Track record of retaining and growing key accounts
• Experience in mentoring junior Account Managers
• High level of tech savviness and software proficiency.
• Exceptional written and oral communication skills.
• Strong organizational skills with meticulous attention to detail.
• Some experience or strong interest in SEO & Digital marketing.

ROLE AND RESPONSIBILITIES:

• Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
• Comfortably handle the larger/ enterprise accounts within your pod
• Efficiently manage project scope, deadlines, and client expectations
• Serve as a strong example for junior account managers
• Demonstrate value and work completed to clients with a focus on leads & ROI.
• Build rapport with all client stakeholders at all levels
• Maintain retention levels & grow/ upsell accounts within target KPIs
• Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
• Collaborate and work closely with your team of specialists to be able to flag issues, and provide work summaries to your clients transparently.
• Demonstrate strong leadership & coaching ability

MINIMUM REQUIREMENTS:

• Minimum 6+ years of account management experience
• Proven relationship-building skills and/or client communication experience
• Experience or Strong interest in SEO and digital marketing
• The desire to learn and teach marketing techniques and best practices
• Unique strength in communication and client relationship management
• Experience in some level of project coordination or management

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type:

Full-time, Permanent, 100% Remote

Job requirements

Minimum 2+ years of account management experience

Proven relationship-building skills and/or client communication experience

Experience or Strong interest in SEO And digital marketing

The desire to learn and teach marketing techniques and best practices

Unique strength in communication and client relationship management

Experience in some level of project coordination or management

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