Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers!

Our core values:

Integrity – We do what's right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others' shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

What Trail needs:

As a Showroom Administrator, you will work very closely with customers and the showroom teams therefore, active listening and problem-solving skills are your areas of strength. Your time will be spent 50% customer facing and 50% completing administration functions.

You will support customers with inquiries over the phone, email and in person and be responsible for collecting payments, managing cancellations and returns and in-store transfers. You have impressed others with your attention to detail, communication skills (both written and spoken), ability to multi-task and type 40 wpm, all with a smile on your face. You are process driven, identifying any opportunity for improvement and comfortable with computer applications.

Compensation: $22.50/h

Hours of work: Tuesdays to Saturdays, may include Friday evenings and weekends.

What you will be doing:

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile ).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer's experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about…

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

What you bring:

• Experience working in an administrative/customer service role.
• Fast and accurate data entry skills with the ability to multi-task.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be able to work occasional weekends.

Bonus Points if…

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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