Learn and grow as an important part of a team that cares about Reliance and its customers. Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets. Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments. Lead and support the development of growth that drives customer satisfaction and future business growth. Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives. Identify opportunities for establishing relationships with Independent HVAC Contractors. Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards. Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance. Drive 'destination of choice' for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard. Deliver prompt and efficient resolution to customer inquiries/complaints. The tools you need to succeed – including the tools for the job as well as training and development programs And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment. Preferred supervisory or managerial experience overseeing a field operations team. Knowledge and technical experience within the HVAC and/or water heater industry is required. Gas B ticket would be an asset. Demonstrated results in driving process control, productivity/quality improvement. Strong initiative to drive results with speed of implementation. Ability to challenge the status quo and help drive change. Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we're growing! We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #