We're searching for a highly organised individual looking to explore the world of sales and account management to help our accounts, such as Best Buy USA/Canada and 3 other retailers get the best support experience. The ideal candidate will have experience in project management or account management, and enjoy social encounters with people (social skills).

This position is a paid internship from May 1st to August 31st 2024.

Remote position with preference for Montreal-based candidates. We value in-person interactions and prioritize a hybrid work environment.

Objectives of this role

• Assisting in account management and ensuring all accounts have great communication, parts, orders done in a timely manner.
• Scheduling touch bases with accounts to get timely sales reports, return rates, invoices up to date and just ensuring overall account satisfaction.
• Ultimate goal is seeking additional sales opportunities with these accounts, growing them and offering the best account service vs the competitors, to ensure we grow and are a partner favourite.

Responsibilities

1. Managing Account Communication and Support (50%): Communicate effectively with key accounts, including Best Buy, Amazon, Brands Mart, Curacao, and ABT. Conduct weekly reporting on sell-in, sell-out, and manage stock levels. Collaborate with the team on forecasting and demand planning, working closely with our head of logistics. Oversee accounting and purchase order (PO) management in coordination with supply and finance teams. Implement training programs for key accounts and support upscaling efforts. Manage spare parts and repairs collaboratively with supply and operations teams. Efficiently handle, monitor and analyse returns management processes
2. Eco-System Development (30%): Oversee the B2B platform, managing ordering processes and returns in collaboration with operations team. Develop and maintain standard operating procedures (SOPs) and processes. Utilize NetSuite reporting for comprehensive analysis and decision-making

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