Job Description:

As a Human Resource Specialist for our Regional Shared Service Centre in Poland, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the management of the back-end HR, accounting, and legal service providers that support the infrastructure of our international entities. We are looking for a candidate with experience throughout EMEA region.

What you can expect to do:

1. Support key employee life cycle processes such as new professionals onboardings, data management, absence managements, transfers, offboarding.
2. Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrolment documentation, payroll enrolment documentation, country-specific onboarding guides, resignation letters
3. Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
4. Benefits administration on behalf of customers & professionals
5. Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves
6. Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
7. Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
8. Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
9. Support with review and renewal of company policies, and legal compliance
10. Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers
11. First point of contact for employees on any HR related inquiries

What we are looking for:

Minimum 3 years of HR shared service experience
Proficient in both written and verbal English
Additional language skills (ideally one of the following) will be an asset: Russian, Ukrainian, Italian, Spanish, French, German, Dutch or Swedish.
Basic knowledge of labour legislation throughout EMEA
Ability to work in an international team comprised of team members in different locations and from different cultures.
Demonstrating strong self-motivation, attention to detail, and time management skills.
Proven problem-solving abilities with a focus on identifying and resolving HR-related issues effectively.
Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
Strong communication skills with the confidence to provide feedback and suggestions for improvements.
Proven track record of delivering outstanding customer service, with a focus on responsiveness, professionalism and creating a supportive environment for employees and customers.

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