Inovata Foods isn't your average Food Manufacturing company. This position reports directly to Inovata Foods' CFO and will have a high level of collaboration with all department directors and our COO and President. This position will be located at our Manufacturing Plant in Tillsonburg, Ontario. As the IT Support Specialist , you will play a critical role in the success of Inovata Foods. The main responsibility for this position is supporting all departments corporately (Manufacturing Plant in Edmonton, Alberta and a Sales office in Kelowna, BC) and will be located within the Tillsonburg Plant. This position will work closely with the Director of IT and our Technology Vendors. This role encompasses a wide range of functions related to managing and maintaining our IT infrastructure such as technical support and working on projects. Provide technical support to employees via phone, email, and in-person. Manage user accounts, permissions, and access controls on servers and network resources. Implement and enforce security policies, procedures, and best practices to protect organizational data and systems. Install, configure, and maintain software applications across the organization's IT infrastructure. Manage software licenses, updates, patches, and upgrades to ensure compliance and security. Provide support and troubleshooting for software-related issues reported by end-users. Troubleshoot hardware issues, coordinate repairs, and manage warranty claims with vendors. Create and maintain user documentation, guides, and FAQs for IT systems and applications. Conduct training sessions or workshops to educate users on IT best practices and procedures. Monitor system logs, performance metrics, and security alerts to identify and resolve issues proactively. Generate and analyze reports on system utilization, performance trends, and security incidents. Assist with IT projects, including system upgrades, migrations, and deployment. Other tasks assigned by IT Director. Completion of a Technical Diploma or related post-secondary education. ~2+ years of technical support experience. ~ Knowledge ERPs (preferably Navision), MES, BI tools such as PowerBi, CMMS, QMS, and SCADA systems would be considered an asset. ~ Understanding of cybersecurity and data protection principles. ~ Comprehensive health and dental benefits, 100% employer covered. ~ Disability benefits. ~ Retirement Program with company matched contributions/~ Professional development and training opportunities. ~ Eventually, ability to work from home, one day per week. Inovata Foods Corp.