JOB DESCRIPTION – BOX OFFICE SUPERVISOR Ticketmaster NA – Support & Operations Line Manager: Box Office Manager Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays We're fans who help fans everywhere access the live events they love. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Quebec City, Quebec.. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office. Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc. Assist with implementation of Box Office policies and procedures Supervise and run various local box offices as deemed needed by the Box Office Manager Cash control, balancing and related administrative functions Monitoring staff performance to ensure high levels of customer service are being maintained Dealing with and resolving customer service issues relating to Box Office operations Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) General office and cash experience are preferred Basic foundation and understanding of event ticketing Ability to accommodate an extremely flexible and fluid work schedule Must be available weekends, evenings and holidays! Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful. Tasks and project management orientation (with the ability to hold others accountable). As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and homelife. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster , mix of legendary venues and restaurants in House of Blues , production leaders in Concerts , exceptional brand partnerships in Media & Sponsorship , and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career.