Business Line: Commercial Lines, Mid-Market Hours Per Week: 35 (Full-Time) Job Duration: Full-Time, Permanent Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. The Alberta Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business. Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc. Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff. Alberta General License in good standing required Extensive experience in the placement of Mid-Market Risks (Large construction, Manufacturing, etc.) on accounts generating $25,000 and greater in premium. Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously. Extensive insurance carrier relationships Excellent computer skills are expected and EPIC fluency is an asset Experience in Microsoft Office products, specifically Word, Excel, and Outlook We're NFP, a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. As an organization, we care about giving back to the community. We contribute to different organizations, including Children's Cancer Society, GenHERation, Year Up, and many more. We've become one of the largest insurance brokerage, consulting, and wealth management firms by building enduring relationships with our clients and helping them realize their goals. NFP is the 2 nd largest retirement aggregator firm (Investment News), 5 th largest benefits broker by global revenue (Business Insurance), 10 th largest property and casualty agency (Insurance Journal), and 12 th largest global insurance broker (Best's Review). Our expertise is matched by our commitment to each client's goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space. Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other's passions and engaging with the community. We understand that more people mean more experience, more expertise, more diversity of thought and more opportunities to understand the world we share together. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. #