What can you expect in this role?

Underwriting efficiency and effectiveness

• Assesses risks and accepts, declines, or amends new business submissions, policy endorsements, renewals, etc.
• Understands and aligns decision making to Economical's Line of Business and segmentation strategies
• With some guidance, develops solutions to achieve profitable growth targets
• Leverages tools, resources and reports to appropriately evaluate risks and make effective Underwriting decisions
• Applies Underwriting judgment and relies on the guidance of senior staff and his/her Team Leader to process moderately complex risks effectively in accordance with Economical's corporate policies, Underwriting guidelines, standard operating procedures, and Line of Business and segmentation strategies
• Knows how and when to leverage Underwriting Technicians and when to refer or escalate specific transactions/issues to more senior Underwriting stakeholders, as required
• Reviews Claims activity and takes appropriate action within his/her Underwriting authority level, as required

Customer Experience:

• Contacts Brokers, where required, to request additional information, communicate risk acceptances and terms, declines as well as quote follow ups (where applicable) to achieve target hit ratios.
• Provides exceptional service to Brokers for all interactions, and seeks to add value in every Broker interaction.
• Acts as a point of contact for inquiries related to Commercial Property Insurance.
• Routes/escalates Broker inquiries to alternative points of contact within Economical to enable effective and prompt resolution of inquiries, where appropriate.
• System Expertise.
• Effectively manages multiple transactions within the policy case management system, leveraging system functionalities to appropriately route and document processing of transactions.
• Demonstrates deep understanding of the policy administration systems and quoting systems and how functionalities can be used to best respond to Broker inquiries and needs, and completes all the required documentation in the system.
• Applies knowledge of document management to access most up-to-date materials, guides and/or tools.

What do you bring to the role?

• University degree in any discipline or a 2 year diploma from a publicly recognized and funded college.
• 2- 3 years of underwriting experience; commercial underwriter experience is preferred.
• Preference will be given to candidates who have completed or are in the process of completing their CIP designation.
• You're professional, friendly and courteous in all your interactions, whether with customers or co-workers.
• Excellent customer service skills. Interacts in a way that demonstrates genuine concern and respect for others.
• You perform well in a busy operation and remain calm under pressure.
• You're a team player who is adaptable to a changing environment.
• You have strong sales skills.
• You have strong written and verbal communication skills.
• Your organization and time management skills are exceptional.
• You have excellent analytical and problem-solving skills.
• Communicates ideas and concepts effectively, both verbally and in writing.
• Fluent English communications skills is an asset.
• Demonstrates a team behavior including conflict resolution, personal and team accountability and commitment.
• High level of initiative, self-motivated, and able to work independently.

Demonstrated ability to influence others.

Posting Range: $48,700 - $89,800

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