Position Summary:

Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 9,000 employees, whom 1,900 are in North America, all committed to moving its customers' businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for value-added automated material handling solutions.

Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada.

You will play a pivotal role in our support of this state-of-the-art warehouse. You will be responsible for all technical team on-site and ensure the coordination between all their different activities

The ideal candidate for this position has a strong understanding of warehouse operations, is comfortable with high-tech systems and automation, and is committed to maintaining the highest standards of safety and efficiency.

This role is crucial to our mission of providing the best service to our customer to make sure their business can thrive in Canada.

Essential Functions (Job Duties and Responsibilities):

The maintenance manager of the site based service team and maintenance team is responsible for the general operational management of the team, including personnel (e.g. managing/directing, annual reviews), operations (e.g. meeting service and maintenance standards, solving daily operational and/or technical issues), quality and finance (e.g. meeting financial standards).

The maintenance manager reports directly to the Service Manager and therefor would be the first point of contact towards the customer when directed to or in the absence of the Service Manager.

This is a day time position but the maintenance manager would be a point of contact for 24/7 emergency escalation, including, but not limited to:

• Managing Technical KPI - (various: including formal, short form, and annual contracts)
  • Ensure safe, effective, and profitable performance of customer contract obligations.
  • Act as contractual liaison between company employees and customers, ensuring timely review and approval/reconciliation of variations
  • Act as representative for maintenance and safety meetings with the customer
  • Ensure quality of maintenance executed on-site according to contract agreed with the client (quality and timely services are extremely important in this role)
  • Conduct regular meetings with client for the purposes of status reporting and service updates
  • Resolve problems and/or conflicts effectively and maintain open communication with the various stakeholders.
• Safety - Responsible for safety of site, meeting proper PPE requirements, all administration for OSHA and weekly safety training
  • Promote Accident Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety. Ensure that sites perform required periodic inspections, training, and documentation.
  • Instill a culture of safety to the team at all times. Ensures safety compliance and Site based teams follow all Company safety policies in order to maintain a safe work environment.
  • Ensures that the workplace is kept clean and tidy and observe OH&S procedures at all times.
• Administration of site – development and updating staffing level plans, supervising maintenance teams and clerical support
  • Ensures optimal man power & skills distribution within the team
  • Working with Human Resources and Recruiting on employee relations issues, training, performance reviews, employee hiring and onboarding
  • Manage schedule of maintenance and teams for 24 hour coverage, meeting expectations set forward in contract, including all positions as well as Control Room Operations, jambusters and cleaners
  • Design and develop career plan for the technical people in the maintenance team
• Maintenance Management
  • Provide proactive leadership in maintaining strong customer relationships and in resolving issues and disputes.
  • Develop, maintain, and enforce site specific policies and procedures including but not limited to: Standard operating procedure, Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements
  • Preparation and submittal daily and weekly reports summary reports regarding the performance, operational and maintenance status of the warehouse
  • Provide guidance and direction to shift leaders in organizing and managing site based services; develops, coaches, and mentors employees; conduct regular staff meetings with teams to ensure communication from region and Corporate HQ
  • Conduct failures root cause assessments.
  • Track and administer parts warranty program
  • Ensures a direct streamlined communication with the customer to ensure maximum synergy between maintenance of the whole plant and the automated handling system.
  • Liaising with suppliers and sub-contractors in the maintenance and repairs of Vanderlande equipment where required.
  • Work in collaboration with off-site Vanderlande technical support via telephone, email, etc. where necessary to achieve optimal machine performance.

• Additional scope:
  • Develop and implement strategic plans on-site execution of maintenance services

Required Education and Experience:

• Experience in industrial, commercial construction, or material handling/conveyor systems industries.
• Prior management experience, minimum 5 years' experience leading, motivating, and mentoring teams.
• Prior experience in maintenance management
• Strong client interface and professional presentation
• Proven track record of problem solving, taking on entrepreneurial challenges and simplifying the complex

Preferred Qualifications:

• Preferred: B.A. or B.S. in Engineering or operations.
• Airport or Warehouse operations experience. Conveyor services or material handling services experience.

Knowledge-Skills-Abilities (Competencies):

• Entrepreneurial attitude – problem solving and innovation
• Ability to multitask
• Strong Microsoft office skills – Excel, Word Processing and Outlook
• Able to communicate (written and verbal) both within the organization (global) and with all levels of customers
• Organizational and time management skills
• Capable of analyzing issues and developing solutions
• Strong work ethic, technical affinity, ability to grow and mentor as company expands
• Ability to be creative and innovative, and overcome objections and turn them into opportunity
• Confidence and professionalism in representing the Company

Position Type/Expected Hours of Work:

This is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m. With the expectation to manage a 24/7 operation.

Travel:

This position requires up to 25% travel.

Supervisory Responsibility:

This position supervises a site based service (SBS) team.

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl on the floor of the system.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Occasionally ascends/descends ladders and stairs to inspect or operate machinery and site conditions.
• Ability to accurately perceive safety issues using senses, including Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
• While performing the duties of this job, the employee is frequently exposed the baggage handling system, mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This is a full-time, nonexempt position, eligible to receive a base salary and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Salary range for this position is CAD$125,000 to CAD$135,000

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