Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies that allow our clients to hit their SQL targets, every time.

Overview:

The Paid Specialist plays a vital role in daily task execution to achieve our clients' goals. The Paid Specialist must possess a nimble and diverse range of talents and capabilities to complete each assignment with confidence and finesse. They must also possess a willingness to learn new skills to blend in with an ever-evolving industry landscape.

Roles and Responsibilities

• Task Management and Ownership:

Paid Specialists must manage assigned tasks efficiently with visibility for key stakeholders in Asana, ensuring timely completion, and adherence to instructions provided by the Strategists while maintaining best practices. Specialists must keep Asana due dates up to date as things change based on urgency communicated by strategists and clients. The tasks they must be able to fulfill are:

• Recurring account optimizations and routine hygiene tasks:
• - SQRs
• - Routine budget pacing checks (with strategist oversight)
• Strategists set and confirm initial budgets, not specialists
• Placement Audits
• Negative Keyword Management
• Ad Extension Management
• Supporting with Keyword Research
• Production of Campaign builds in the UI and editor tools
• Strategy led by Strategist, with Specialists owning the development of campaigns
• Ad copy ideation and optimization with quality control from the strategist
• No ad copy should be live without the Strategist's approval
• Physically launch campaigns (after development and thorough QA with Strategist)
• Assisting with client comms (*note that in certain cases Project Management will assist with note taking and Asana, in cases where PM is not present specialists are expected to fulfill these tasks) :
• Taking notes during appropriate calls (ABRs, project phase)
• Populating action items in Asana and sharing with the wider group for completion
• Supporting with Agenda Prep (what items are outstanding, which are complete)
• Assisting with reporting data pulls, table, and chart creation
• Strategist do the analysis/storytelling
• Account coverage during PTO (client-facing if experience permits)

• Proactive Communication: Effectively communicate with the Strategist team, reporting any challenges or requirements during the execution of task assignments in order to fulfill the tasks successfully:
• Ensure you are asking context questions and for any additional details you may need to complete a task outlined to you by your Senior Strategist
• These can include specific questions about the client itself, their industry, expectations on delivery format, etc.
• Message team members within work hours for non-urgent asks and communications
• Time Management: For specialists, no two weeks are the same. A successful specialist will know how to manage a high-volume workload and how to compensate for low-volume workloads. Understanding their own working style and habits helps specialists provide team members with accurate estimates for task completion. A specialist is doing well with time management if they are:
• Completing every task on time or recognizing early on when a task will not be able to be completed by its anticipated date and notifying the specialist
• Giving accurate estimates for the time it takes to complete a task
• Avoiding personal burnout by leaning into our core tenant of "Balance is our choice" by taking PTO

Goals

• Task Acceptance Rate: 95%
• As measured by whether completed work was presented to a client
• Timeliness of Execution: 100%
• CSAT scores > 4.2 for their pod

What We Offer

We have a set living wage at Directive

Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents

Benefits to Support the Whole Person:

Mental - Access to certified therapists through Spring Health, membership to Headspace

Physical - Gympass

Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave

Financial - Traditional and Roth 401(k) with a 3% company match

Bonus - Annual bonus based on tenure, which scales in total amount over time

Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment!

Work Environment Requirements

As a remote-first company, you'll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to [email protected].

Additional Information

At Directive, one of our core values is People First. We're committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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