Client Operations Support Coordinator Full-time ShuffleSpace is a tech-enabled service for storage and logistics. We build and maintain individualized virtual warehouses for our clients. All clients' physical assets are photographed, catalogued and put away in our warehouse and categorized into their virtual warehouse making it easy for them to manage their assets and manage transportation to/from their desired locations. Our solution solves our clients' unmet need to easily access and manage their creative assets so they can invest more time in building their end-state experiences. Our solution not only minimizes a known frustration of these sectors, it also saves our clients time and money. We work with a variety of companies, including some of the world's largest consumer brands and well known designers, with one goal in mind: to make our clients' lives easier. Client Operations Support Coordinator - Role Overview Your goal in this position is to support our operations to ensure they run smoothly so that we can meet our client's needs efficiently and accurately. You are client-obsessed and are known as a creative problem solver who will not stop until you achieve a client's desired outcome. Reviewing and confirming client orders, for accuracy and completeness of information, following up to ensure we have all the necessary information to deliver the service Managing the client expectations on the day of service, communicating timing and delays and creatively resolving issues that arise Monitor activities to ensure they are completed accurately, in a timely manner, and with an excellent customer experience Managing and communicating any route or order changes to the moving team Be responsible for the accuracy of order and delivery management Previous work experience in a client facing operations role Client-service oriented – you enjoy working with clients and other stakeholders, getting to know them, and adding value to their lives through the service you provide. Over time, you will also build significant knowledge about the business and be able to pre-empt on-going issues. You have exceptional time management and organizational skills. Your positive energy and attitude rub off on others. Due to our handling of secure assets, a criminal check is required for every position at ShuffleSpace We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. ** ShuffleSpace adheres to all COVID-19 considerations: Masks, sanitizer, and all government COVID-19 safety protocols. ** ShuffleSpace is committed to provide accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation.