Client Operations Support Coordinator

• Vaughan L4H
• Full-time
• Hands-on resolution role with a growing company, in an exciting start-up environment
• Reports to the Head of Client Experience
• Salary: $45,000 - $60,000 depending on experience

About ShuffleSpace

ShuffleSpace is a tech-enabled service for storage and logistics. Our holistic solution leverages a unique blend of our technology, our processes, and the great work of our ShuffleSpace team. We build and maintain individualized virtual warehouses for our clients. All clients' physical assets are photographed, catalogued and put away in our warehouse and categorized into their virtual warehouse making it easy for them to manage their assets and manage transportation to/from their desired locations.

Our solution solves our clients' unmet need to easily access and manage their creative assets so they can invest more time in building their end-state experiences. Through this logistics and storage partnership, we become a seamless extension of our client's team. Our solution not only minimizes a known frustration of these sectors, it also saves our clients time and money.

We work with a variety of companies, including some of the world's largest consumer brands and well known designers, with one goal in mind: to make our clients' lives easier.

Client Operations Support Coordinator - Role Overview

Your goal in this position is to support our operations to ensure they run smoothly so that we can meet our client's needs efficiently and accurately. You are client-obsessed and are known as a creative problem solver who will not stop until you achieve a client's desired outcome. Your creativity and drive ensures that you deliver exceptional experiences every time.

You are smart, passionate, friendly, and excited about new challenges. With us, you'll have an opportunity to make your mark and as we grow, there will be opportunities to grow your leadership, impact, and responsibility.

Responsibilities

• Own the relationship with clients from onboarding to delivering exceptional client experiences, daily.
• Act as a subject matter expert, guiding clients to their desired outcomes and solving their challenges
• Reviewing and confirming client orders, for accuracy and completeness of information, following up to ensure we have all the necessary information to deliver the service
• Assist and communicate with internal team members and external Clients to ensure that inquiries and commitments are met in a timely manner
• Managing the client expectations on the day of service, communicating timing and delays and creatively resolving issues that arise
• Creating the daily schedule for deliveries and logistics with the ShuffleSpace team and 3PLs, optimizing the routes, and assigning the teams
• Quoting orders and booking 3rd party logistics where required
• Handling order adjustments and daily client order inquiries
• Monitor activities to ensure they are completed accurately, in a timely manner, and with an excellent customer experience
• Managing and communicating any route or order changes to the moving team
• Execute systemic components of receiving, inspection, and closing out orders, when necessary
• Be responsible for the accuracy of order and delivery management
• Perform investigations where required

Experience:

• You have experience communicating effectively and collaboratively to resolve complex and time-sensitive issues
• You have experience organizing and coordinating multiple tasks at once
• You have a track record of creating structure in ambiguity
• Previous work experience in a client facing operations role

The Right Fit

You'll thrive on our team because you are:

• Client-service oriented – you enjoy working with clients and other stakeholders, getting to know them, and adding value to their lives through the service you provide. You are able to build win-win relationships.
• A hands-on learner and problem solver – you are constantly learning new things and ensuring you get into the details enough to really understand how things work. You analyze situations to come up with innovative solutions. You don't just stand back – you roll up your sleeves and get involved. Over time, you will also build significant knowledge about the business and be able to pre-empt on-going issues.
• Fast-paced follow-through – by nature, you operate efficiently. You are quick-thinking, and enjoy staying productive. You respond in a timely manner to all open and on-going requests. You have exceptional time management and organizational skills.
• Cool under pressure – in logistics, the pace is high, and the pressure rises quickly. Through it all, you stay calm and collected, and so you're able to respond to client needs with flexibility.
• Positive attitude & team player – you're optimistic and upbeat. Your positive energy and attitude rub off on others. Ability to work well in a team environment and maintain a positive work culture.

If this sounds like the right fit and a team that you want to be part of, then we can't wait to meet you!

Due to our handling of secure assets, a criminal check is required for every position at ShuffleSpace

Due to the high number of applicants, we will only contact those candidates who most closely fit our requirements.

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. ** ShuffleSpace adheres to all COVID-19 considerations: Masks, sanitizer, and all government COVID-19 safety protocols. ** ShuffleSpace is committed to provide accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If we can make this easier through accommodation in the recruitment process, please let us know when you are contacted for an interview.