Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. At Solutions 2 GO, we are moving distribution forward. We are looking to hire a Technical and Sales Support Agent! Technical and Sales Support Agent is a support role on the Global support team for one of the key mobility brands represented by Solutions 2 GO. The support agents' primary function is to provide hands-on customer support and training as required and to assist sales with customer presentations and demonstrating at customer and trade events. Sales Development Support Working closely with the sales teams at both Solutions 2 GO and the vendor for new business development demonstrating the brands' system and products to develop new business with new and current accounts. Training The support lead will collaborate on the development of and continual improvement of our training and support with management. Understanding and being able to demonstrate best practices for setup, maintenance, and daily use of the brands' products and equipment. Enhancement of training curriculum for retail staff, sales teams, and other key stakeholders Bilingual preferred (French Canadian) Travel as needed for support and training purposes. Excel Assist in troubleshooting technical issues and use those opportunities to further mentor the team. Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers. Proactively identify repeating issues, missing features, and customers at risk and implement methods to eliminate them. Bilingual in English and French Canadian (Preferred)/ Spanish will be an asset Some college or technical school preferred Minimum 2 years in a technical support and/or customer support role Consumer electronics or telecommunications is an asset The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor.