MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. Customer Account Manager The Customer Account Manager is responsible to ensure that the customers' and MTU's interests are protected in accordance with contractual obligations and to ensure that services on customer engines are completed within the profitability requirements, and within acceptable business practices. Typical duties include representing the customer effectively within MTU, managing and maintaining an overview regarding the processing of work orders, ensure that customer requirements are met, customer communication is effective, active cooperation with the MTU MRO network and maintain optimum results for MTU and its customers. Sales Oriented: Be the prime point of contact for the customer (one face with the MRO network); Ensure high ratings in customer satisfaction (Commercial, Quality, Logistics and Support); Strategic understanding of the Commercial Engines MRO business; Providing input to management reporting and feedback to the Management on Market situation; Supporting Program growth with entrepreneurship attitude. Customer Set-Up and Planning: Ensure that effective customer set-up is achieved and that the customer requirements are effectively communicated to Operations and implemented before and during the shop visit; Organize customer on-site maintenance activities, including Field Service; SAP, ECMS, MBCS, WRB and engine owner processes; Obtain engine shop visit data from the customer and coordinate Workscope Review Board. Shop Visit Related: Interface to all relevant Shop Visit related organizations within MTU, including Engineering, Material Supply, Quality, Planning and Production (SVA organization); Perform profitability monitoring throughout the engine repair process and ensure that internal and external customers are kept informed of profitability (internal) and price (external) implications; Responsible for entire invoicing process, cost estimates, monitoring profitability to ensure they remain within business case expectations and reviewing invoices; Managing and maintaining an overview regarding the processing of work orders, ensure that customer requirements are met, customer communication is effective and maintain optimum results for MTU and its customers; Responsible for coordination of Master Parts List and customer supplied material (COP - Stock), as well as on-call service and AOG support; Resolve customer inquiries, as well as Customer Complaint Management; Bachelor/University degree in a Business related area and 1-2 years experience in customer support, preferable in a aviation environment or equivalent education with 3-4 years experience technical background and customer support, preferable in a aviation environment education in an Aviation Engineering/Mechanic related area or equivalent education is an asset VBA) Intermediate knowledge with data analytics, Intermediate knowledge with SAP Customer Support specific functions/transactions Advanced knowledge with MS Office, specifically Excel Generous relocation package available to eligible candidates 100% match company pension Extended Medical and Dental Programs Disability Insurance Free On-site Parking Go to our website, to learn more about us. MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.