Color Compass Corporation is the largest automotive refinisher and related auto body supplies distributor in Western Canada. Founded in 1984, Color Compass is a team of over 250 passionate employees who deliver products, training, and solutions that enhance our customer's production and profitability.
*Title*
Automotive Paint Order Desk/Inside Sales
*Reports To*
Operations Manager
*Summary*
The Automotive Paint Order Desk/Inside Sales position is responsible for serving customers over the telephone. The Order Desk is accountable for dealing with customer complaints, inquiries, and processing transactions. Order Desk participates in all assigned training, setting, and meeting personal goals. The Order Desk understands his/her role as brand ambassador and provides positive brand experiences to all customers.
*Core Competencies*
* Customer Focus
* Communication
* Energy & Stress
* Team Work
* Quality Orientation
* Problem Solving
* Accountability and Dependability
* Operating Equipment
* Ethics and Integrity
*Job Duties*
* Assist body shops / collision repair facilities and walk in clientele with orders for paint (toners, clears, hardeners, primers, reducers, etc) and paint related materials (i.e. sandpaper, putties, adhesives, masking equipment, detail supplies, safety items, tools, etc)
* Manage multiple incoming calls, emails, and online orders and requests
* Assist salespeople with pricing, part numbers, quotes, etc
* Work closely with warehouse, sales, technical, and admin staff
* Participate in in-house training as offered as well as continuous self-study of product offering to expand product knowledge
* Any other duties as required or assigned
*Qualifications/Skills*
* 2 years of previous order desk / customer service / inside sales experience in an automotive / industrial / parts setting
* Able to work in a fast-paced environment
* Solid computer skills. Must be proficient in Microsoft Excel, Word, Outlook, Explorer
* Strong accuracy and attention to detail
* Above average communication skills. Able to deal with customers, salespeople, vendors and warehouse staff
* Sound problem solving abilities, must be able to think on your feet and handle difficult situations
* Deals effectively and professionally with issues that arise
* Good organizational & multi-tasking skills
* Customer service focused
* Able to work well in a team environment and demonstrate respect for co-workers
*Working Conditions*
* Manual dexterity required to use desktop computer and peripherals
* Overtime as required
* Lifting or moving up to 75 lbs may be required
Starting wage of $20, commensurate with experience.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Vision care
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Overtime pay
Ability to commute/relocate:
* Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Experience:
* order desk: 2 years (required)
* automotive/industrial sales: 2 years (preferred)
Language:
* fluent english (required)
Work Location: In person