POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, serving more than 150,000 annually. The Front of House Manager is responsible for overall day to day operations in all Front of the House food service common areas, banquet dining halls, and dining rooms including customer service, training and supervising all staff. Other duties include dining room and rest room cleanliness, labelling of all food items, updating daily menu board, and ensuring all food and drink line equipment is clean and functioning properly.

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

• Maintain a neat, clean, professional appearance and presentation
• Emphasis on guest/client experience and overall guest interaction – bringing the mission to the guest
• Work holidays, weekends, and morning or evening shifts
• Operational knowledge of a wide variety of food service equipment
• Supervise up to a large group of seasonal staff per shift - Oversee all Front of House staff in Commons, Skinny Ski, Buckboard
• Build and maintain Commons Front of House staff with guest relationships/interaction focus
• Supervise cold food preparation and presentation for assigned dining rooms
• Work with Food Service Director to schedule, train and evaluate seasonal staff
• Build and maintain a banquet team of for our catered and special events
• Lead Front of House setup and breakdown at all catered and special events
• Work with conference, groups sales, chefs as the lead food service department representative to ensure proper setup and execution of catered and special events
• Work with Food Service Director to host, instruct, and grade externship staff at a time
• Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.

• Have a minimum of two years managerial experience in Front of House of high-volume food service operation
• Minimum one year of Front of House Banquet experience
• ServSafe Certification – Or able to complete upon hiring
• Leadership by example mentality

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Working in a kitchen environment
• Standing for long periods of time
• Working outside in all weather
• Various levels of noise; from none to very loud equipment or music
• Carrying large objects, stooping, kneeling and bending

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,

or qualifications associated with the job.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski and golf passes to nearby resorts & courses
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visiting here

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