The Retail Store Manager oversees daily operations, coordinates staff, manages inventory, and ensures customer satisfaction in a floral retail environment. Key tasks include but not limited to order processing, floral design, and financial management. responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence.

Key responsibilities:

• Prepare floral orders.
• Develop and implement strategies to increase sales and profitability of the flower shop.
• Execute marketing campaigns to promote the flower shop and its products.
• Monitor inventory levels and order supplies as needed to maintain adequate stock. Responsible for waste management.
• Oversee day to day floral operations including: stocking shelves, placing orders, reviewing invoices, managing floral associates and providing mentoring.
• Create and maintain a visually appealing and welcoming store environment.
• Manage and supervise a team of employees, including recruiting, hiring, training, scheduling, and performance management.
• Ensure high-quality customer service is provided to all customers.
• Keep the shop clean and tidy at all times (sweep, mop, dust as required).
• Create floral displays, wreaths and bouquets using flowers, plants, dried flowers, wire, tape, and foam — based on either your own designs, from design books or customers' requirements
• Controlling payroll budget and scheduling staff efficiently;
• Maintain a professional appearance, demeanour, and attitude at all times.
• Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary; including extended hours during the 3 major flower industry holidays: Christmas, Valentines Day and Mother's Day.
• Maintaining Health and Safety Standards as defined under the Health and Safety Act.

Requirements:

• At least 2 years of experience in a similar role in the flower industry
• Strong knowledge of flowers, plants, and floral design
• Ability to manage and motivate a team of florists; lead by example.
• Excellent customer service skills and ability to build relationships with customers
• Experience in inventory management and ordering of supplies
• Strong organizational skills and attention to detail
• Ability to create and execute marketing strategies to promote the business
• Excellent interpersonal, organizational, and communication skills
• Proficient in Microsoft Office and Google Workplace

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